Our Careteam

Your pet’s emotional and physical well-being is prioritized with every visit. We put our patients first!

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Krystle

Krystle

Practice Manager

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Krystle grew up on multiple acres in Bathurst, New Brunswick, where she developed a fascination with nature and wildlife early on. She can’t remember a time when there wasn’t a pet around her childhood home. For Krystle, coupling her innate customer service skills with her lifelong love for animals makes perfect sense—she gets to help both pets and those who care for them as Main West Animal Hospital’s Practice Manager!

After many years spent managing a private boating club, Krystle decided to look for work that felt more fulfilling and rewarding. That’s when she discovered an open position here at Main West Animal Hospital—she’s been a member of the clinic team since 2016 and hasn’t looked back since.

Krystle loves to learn new things every day within the world of animal medicine, and she especially likes putting a smile on visitors’ faces on a daily basis. For her, the hospital’s staff and clientele are truly members of the family!

Krystle’s interests outside of work include hiking, staying fit and living a healthy lifestyle (she’s even certified as a personal trainer!), writing and journaling, and spending time with her family. Krystle lives with her husband and her four boys, Hunter, Preston, Max and Jake, as well as a one-eyed cat named Silly who was adopted from right here at Main West Animal Hospital.

Caryn

Caryn

Client Care Advocate

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Caryn’s passion for animal care was passed down from her grandfather, who always taught his children and grandchildren to protect all living things, big or small. Serving in the veterinary field gives Caryn the knowledge on how to make pets’ lives extraordinary—she’s proud to serve as a member of Main West Animal Hospital’s talented care team!

Caryn is originally from Jordan, Ontario and started her animal-care journey as a co-op placement Veterinary Assistant. It wasn’t long before she developed into a full-time Veterinary Assistant and receptionist. Caryn also worked for many years at a pet food store and a local pet shop.

Having missed the hands-on aspect of veterinary care, Caryn decided to rejoin the veterinary profession and joined the Main West Animal Hospital team in late 2018. Her favourite part of her work is getting to greet the area’s animal companions when they visit the hospital—she loves to connect with each and every four-legged friend, as well as their loving owners.

Away from the office, Caryn can be found walking her dogs, hanging out at the beach, or cozying up with a glass of wine and a good book. She and her husband, Troy, have a daughter named Jordan (named after Caryn’s hometown!) and also share their home with two dogs: Marshall, a huge couch potato, and Cutler, who is always on the move.

Alysha

Alysha

Client Care Advocate

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Alysha grew up in Welland as an only child, so her household dog, Cooper, quickly became her most loyal friend. She’s never taken for granted the true value of our animal companions—ever since she can remember, Alysha has wanted to give something back. She gets to do just that as one of Main West Animal Hospital’s Client Care Advocates!

Alysha attended Niagara College, where she earned her diploma as a Social Service Worker. She began her professional career by working at a homeless shelter and as a receptionist for an advocacy center. When her contract with the agency ended, Alysha happened to come across an opening here at Main West Animal Hospital.

She knew it was too good of an opportunity to pass up—now, she gets to use her nurturing instincts to help the pets she loves so much! Alysha particularly likes learning new things on a regular basis and getting to hear fun stories from pet owners just like herself.

Along with her fiancé, Christopher, Alysha recently bought her own home in Welland. The couple lives with two dogs—Scout, an Australian cattle dog, and a Husky mix named Skylar—and two rescued cats: Pandora is a social and outgoing Maine Coon who never stops talking, and Marvin the Tuxedo cat is much more reserved.

In her time away from the hospital, Alysha can be found spending time with her family, taking her dogs for long walks, reading, or gardening.

Lauren

Lauren

Veterinary Assistant, Client Care Advocate

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Before Lauren was an employee here at Main West Animal Hospital, she was a client, and often brought her own family pets to be examined. She’s happy to be able to now give something back by working as a member of the clinic team!

Born and raised in Niagara, Lauren joined Main West Animal Hospital’s talented care team in the spring of 2015, and works as a Veterinary Assistant and Client Care Advocate. On the medical side of things, her favourite part of the work is assisting with X-rays and ultrasounds. Most of all, though, she loves getting to know pet owners personally and hearing clients’ fun stories about their furry friends.

At home, Lauren has two pets of her own. She lives with Spike, an adopted Labrador/Dalmatian mix who loves howling along to music, as well as a playful Bernese mountain dog and German shepherd mix named Bella.

When time permits away from the clinic, Lauren can be found hiking with her dogs, playing soccer, or spending time with family and friends.

Christina

Christina

Client Care Advocate

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Christina has always been a people person, and her inclination toward pets comes naturally. What better way to pair her love of animals with her nurturing instinct, she thought, than by helping pet owners in a veterinary clinic? Christina serves as one of Main West Animal Hospital’s Client Care Advocates.

Christina is from Vancouver Island, British Columbia, and moved to Ontario in 2000. She previously worked as an Educational Assistant in the human healthcare field, caring for special-needs patients. In 2015, she made the decision to switch careers; that’s when she started looking for jobs in the veterinary world.

Christina was thrilled to join the Main West Animal Hospital family in January of 2016, and is particularly fond of the fast-paced clinic environment. Ultimately, she loves working alongside her talented coworkers to bring the highest-quality brand of veterinary medicine possible to the area’s pet owners.

Outside of work, Christina loves getting lost in a good book and spending quality time with her family at home. She and her husband have two wonderful children and also share their lives with a spunky dog named Molly.

Phill

Phill

Client Care Advocate

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Phill grew up in Fonthill, Ontario, where animal care was a natural part of life. He tended to everything from dogs and cats to chickens, horses, ferrets, goats, and even peacocks! By working in the veterinary world, Phill gets to spend time around the creatures who bring him joy while using his skills to ultimately better the lives of others.

Phill was first approached by a member of the Main West Animal Hospital team at his previous job, and couldn’t be happier to begin his veterinary journey here. He’s been a part of the clinic family since early 2016, and serves as a Client Care Advocate. Around the hospital, Phill especially likes learning new things from his skilled coworkers, seeing a wide variety of animal personalities, and getting to know pet owners on a personal level.

Outside of his interests in the animal-care field, Phill enjoys working out at the gym and training in taekwondo. He’s been participating in taekwondo for 13 years, and is now a second-degree black belt! He also likes spending quality time with his own pets at home. Phill and his family live with Zoey, a laid-back Pomeranian/Shih Tzu mix, as well as an elderly cat named Lily who prefers to spend most of her time out on the patio.

Kyra

Kyra

Client Care Advocate

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For Kyra, working in a field that allows her to combine her fascination with medicine and physiology with her lifelong love of pets is a dream come true. As a Veterinary Assistant with the Main West Animal Hospital family, she gets to make a difference in the lives of the community’s pet owners every single day!

Kyra grew up in Welland and started volunteering at a local spay and neuter clinic there in 2014. She was hired as an employee the following April, and would help pets there for the next several years. Kyra began volunteering at Balfour Animal Hospital in the spring of 2017 and was hired that November, and she started working at Main West Animal Hospital as well in the spring of 2020.

Medically, she’s fond of diagnostic work and loves to develop a better understanding of what’s ailing her patients using cytology, bloodwork, and other techniques. Above all, Kyra likes making a lasting difference in the lives of the area’s pet owners and animal companions.

Outside of work, Kyra enjoys backpacking and long-distance hiking, traveling—she and her boyfriend have been to more than 25 countries together!—and doting on her own pets at home. She shares her life with three Beagles named Roxy, Bella, and Jazzie, as well as another loveable dog named Lilah who likes to think she’s a Beagle, too. Kyra also owns a 20-year-old leopard gecko who will probably outlive us all.

Jenn

Jenn

Registered Veterinary Technician

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Jenn is from the Niagara Region, growing up right here in Welland. Jenn always liked being able to make a difference in the lives of animals. She knew early on that she wanted to what nurses do for people, but for pets—what better way to do that than as a Registered Veterinary Technician!

Jenn’s veterinary journey started in 2001, when she began working at Main West Animal Hospital part-time. She continued working there over summers and on breaks from school while she attended St. Clair College in Windsor. After graduating in 2002 with her Veterinary Technician’s degree, she came on full-time at the clinic

As a tech, she enjoys laboratory work and laser therapy appointments. Most recently, she’s been doing rehabilitation appointments and is enjoying helping pets recover after orthopedic surgeries.

Jenn lives in Welland with her husband of 10 years and their six-year-old daughter. When Jenn has the occasional spare moment in her schedule, she enjoys reading and spending time with her family. They also recently added a new four-legged member to the family, a five-year-old black Lab named Birdie.

Amanda

Amanda

Registered Veterinary Technician

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Amanda cannot remember a time when she didn’t want to work with animals—it’s been her dream since she was very young, growing up in Sarnia, Ontario. She’s thrilled to work alongside her skilled and compassionate fellow team members to better the lives of pets here at Main West Animal Hospital!

Amanda joined the clinic family in November of 2014. As a Registered Veterinary Technician, she particularly enjoys placing catheters, drawing blood, assisting in surgery, and educating pet parents on their animal companions’ complex behavior patterns and dietary needs.

In her free time, Amanda enjoys camping with her family and working out at the gym—she’s also a personal trainer! She lives with her husband, their son, and four cats. Mojo and Coors are sisters and enjoy cuddling whenever the opportunity presents itself; Yoda is a hairless Sphinx cat who acts more like a human than a cat; and Kenya serves as the mother figure of the bunch.

Cassandra

Registered Veterinary Technician

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When Cassandra was young, she went on countless visits to the vet over the years with various family pets. A curious child, she remembers always wondering what was going on behind the scenes. This triggered a lifelong desire to learn about and help animals. As a Veterinary Technician here at Main West, Cassandra is able to live out her dream every single day!

Cassandra’s professional journey began in Wainfleet, Ontario, where she attended Georgian College. After completing her first year, she joined Main West Animal Hospital as part of a co-op placement. Now that school has officially ended, Cassandra has decided to stay on and remain part of the Main West team. Her clients, patients and colleagues alike couldn’t be happier!

Clinically, Cassandra has a particular interest in radiology (x-ray). Making sure that the images are clear and accurate can be tough but rewarding. From broken bones to foreign objects, x-rays provide more insight into what is going on inside the body. She also enjoys working closely with pet parents and playing a role in making their furry family members feel better.

Outside of the workplace, Cassandra is a pet mom to two dogs: a beagle named Dixie and a Labrador mix named Bailee. Dixie is very food motivated and will spring into your arms on command. Bailee has so much energy and never seems to get tired.

In her spare time, Cassandra enjoys camping, fishing, and kayaking with Dixie on her lap. She also has an affinity for figure skating – something she’s done for as long as she can remember. Her mom is her coach and her grandmother has made all of her costumes for competitions.

Lauren

Lauren

Registered Veterinary Technician

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Lauren grew up as an only child, and the family pets were her constant companions. Even at a young age, she knew that she would love to help as many of the earth’s creatures as she possibly could. For Lauren, no other choice of career made sense! She’s a Registered Veterinary Technician with the Main West Animal Hospital family.

Originally from St. Catharines, Lauren began her veterinary journey at a pet clinic there when she was only 16 years old. Next, she headed to Technician school at Medaille College in Buffalo to earn her degree in veterinary technology. Lauren returned to the practice in St. Catherines as a Registered Veterinary Technician and would help pets there for the next 11 years!

When the time came for a change, Lauren was happy to join the Main West Animal Hospital family in July of 2020. Her favourite part of her job is one-on-one hospital care and getting to see her hard work pay off in the form of a happier, healthier pet. She’s also fond of helping to educate clients on the best care for their animal companions.

At home, Lauren and her partner have a young daughter (already a huge animal-lover like her mother!) and also share their lives with several pets: a Shepherd named Oakley who can balance a treat on his nose; Willy the Labrador who loves everyone he meets; and a pair of cats named Oliver and Ameilia. When she’s not spending quality time with her family and pets, Lauren enjoys running and practicing yoga. She even hopes to become a certified yoga instructor in the future!

Cassandra

Cassandra

Veterinary Technician

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Ever since she can remember, Cassandra has wanted to devote herself to bettering the lives of those in need. She always loved seeing pets reunited with their owners, so she had a thought: why not work to that end and make a lasting difference by becoming a veterinary professional? Now, Cassandra is a proud member of Main West Animal Hospital’s team of Veterinary Technicians!

Cassandra has lived all over Ontario and decided to settle in Welland in order to be closer to family. She studied animal care at the University of Guelph, and transitioned into the Veterinary Technology program when she decided that she wanted to work with pets in a more hands-on way.

Cassandra completed a year of her co-operative career placement right here at Main West Animal Hospital, and knew that she would love to join the clinic team full-time. As soon as her second co-op year was over, she signed on as a Veterinary Technician!

Medically, Cassandra likes taking X-rays to get at the root of a patient’s health issue, and she’s also fond of grooming pets. Above all, she likes to meet new pets and their loving owners on a regular basis—nothing beats the feeling of helping the community’s families.

Outside of her interests in the veterinary world, Cassandra likes reading, learning new things, martial arts—she’s a black belt in Taekwondo!—and spending time with her own pet at home. She shares her life with one cat: Purry, an aging and grumpy feline whose favorite pastime is trying to steal food.

Katie

Katie

Veterinary Technician

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Katie has always felt happy and confident around animals. Why not advocate every day for their health and wellness, she thought, by working hands-on with pets as a veterinary professional? Katie never looked back—she’s now a Registered Veterinary Technician!

Katie grew up on a seven-acre hobby farm in Dunnville, Ontario, where she spent time around all sorts of animals ever since her earliest days. After completing a high-school cooperative career placement course at a veterinary clinic in Port Colborne, she headed to Ridgetown College in 2015. Katie graduated in April of 2017, joined the Main West Animal Hospital family that May, and passed her registering examination in August of 2017 to become a Registered Veterinary Technician.

Medically, Katie enjoys assisting by taking X-rays, drawing blood samples and studying them in the lab, and helping to keep nervous animals still. She’s also been learning a lot about animal rehabilitation, and loves to work with pets who have undergone orthopedic surgery. Most of all, Katie loves to meet a wide variety of pets and animal owners every single day!

Aside from her interests in the world of veterinary care, Katie likes horseback riding, archery, road trips, hiking, and playing baseball and volleyball. At home, she and her family live with two dogs, Lily and Whiskey; a cat named Daisy; and a pair of horses who go by Chex and Cookie.

Chrishon

Chrishon

Veterinary Technician

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They say the third time’s the charm, and it certainly seems that way for Chrishon. When COVID brought an unexpected layoff, she decided it was ‘now or never,’ and went back to school for the third time to pursue a career working with animals. As one of our veterinary technicians, Chrishon feels she has finally found her calling!

Caring for animals is more than just a job for Chrishon. Throughout her lifetime, she has spent countless hours volunteering her time and serves as a board member of the Niagara SPCA. Even her dog is a volunteer, participating in the St. John Ambulance, Therapy Tails and Reading Rocks programs.

Chrishon attended Sheridan College and completed the vet tech program during the pandemic. Her co-op was with Main West, so coming to work her full time was a natural fit. Professionally, Chrishon finds cytology particularly fascinating because, as she puts in, “you never know what you’re going to find.” Getting to know the animals and their families is also a nice perk of the job.

At home, Chrishon currently has one dog of her own: Wylee, who loves rabbits (but not in a good way). In her spare time, she enjoys playing hockey and spending time outdoors. A fun fact about Chrishon is that she used to do cartoon voices and has worked in radio.

Gabby

Gabby

Veterinary Assistant

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Gabby has always wanted to do everything in her power to better the lives of animals. She volunteered with a therapeutic horse service, walked dogs for the local Humane Society, and cared for many pets of her own, as well as for friends’ and family members’ companions. For Gabby, a career in the world of pet care simply made sense! She’s a proud member of Main West Animal Hospital’s Veterinary Assistant team.

Gabby grew up in Milton, Ontario and moved to Niagara in 2008. She went back to school in 2017 at Seneca College to study veterinary technology, and graduated in 2018 with her Veterinary Assistant’s certification. That same year, she joined the team here at Main West Animal Hospital—Gabby hasn’t looked back since.

Around the hospital, Gabby enjoys working closely with the doctors and Technicians so that she can continue learning new things on a daily basis. Her favorite part of the work, though, is getting to know her clients and patients personally. Nothing beats the knowledge that she gets to make a lasting difference!

Gabby’s interests outside of animal care include art and photography, hiking, biking, kayaking, visiting the beach, going to concerts, road tripping, and playing sports. She plays soccer all year long, and just started playing beach volleyball! Gabby also loves to spend quality time with her family, friends, and pet: she shares her life with Phineas, a cat who tends to act more like a dog and demands love at all times.

Olivia

Olivia

Veterinary Assistant

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Olivia grew up at both her mother’s house and her grandparents’ place, where her grandfather made a permanent impression on her. He knew everything there was to know about nature and wildlife, and his stories and facts have been inspiring Olivia ever since childhood. She always knew that she would love to work with animals herself!

Olivia first heard about an opening here at Main West Animal Hospital from friends of her mother’s, and she didn’t waste any time applying. The rest is history—Olivia joined the clinic family in early 2019 and serves the area’s pets and animal parents as a Veterinary Assistant.

She’s especially fond of learning about the anatomy of different species, and her favorite part of the work is getting to meet and greet new pets and owners every single day.

When she’s not here at the clinic, Olivia enjoys spending time with her fiancé, fishing with her grandfather, baking with her mom and grandmother, playing guitar, and listening to music. She has two wonderful canine companions of her own at home: Lola, a Bernese Mountain dog, and a Golden Retriever named Bronson.

Gloria

Gloria

Veterinary Assistant

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Gloria has enjoyed the company of animals ever since she can remember and always had an interest in veterinary care. When she started her cooperative career placement during her high-school years, it only cemented her desire to help pets hands-on as a member of the profession. Gloria’s dream just never quit! She helps pets and animal parents on a daily basis as a Veterinary Assistant here at Main West Animal Hospital.

Gloria grew up in Stouffville and Welland with her two younger sisters and the family dog. At 16 years of age, she came to Main West Animal Hospital for her cooperative career placement, and started working part-time as soon as her hours were completed.

Now, she’s a student at the University of Guelph studying biomedical science, and works part-time here at the hospital during the school year and over the summers. Gloria can’t wait to continue her education and keep helping as many pets as she possibly can!

As an Assistant, Gloria enjoys helping out with surgical procedures and learning more about animal anatomy and biology. The most rewarding part of every day is getting to meet and interact with a wide variety of different pet personalities.

Gloria lives part-time in Guelph with her sister as she finishes up her undergraduate degree. Between her shifts here at the hospital and her time spent studying, she likes reading, crafting, and spending quality time with her pets at home. She has a German Shepherd named Bailey, rescued from the Welland Humane Society, as well as a treat-loving chinchilla named Grace.

Carter

Carter

Veterinary Assistant

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Carter has been an animal-lover her whole life. The moment she adopted her childhood Husky, Dingo, she knew that she wanted to be involved in pet care in some way. Now, Carter gets to make a difference in the lives of not only animals, but their loving owners as well, as a member of the Main West Animal Hospital team!

Carter grew up in Northern Alberta and launched her veterinary journey by volunteering at the SPCA there. It wasn’t long before she’d been hired on as an employee. After moving to Niagara with her boyfriend, she joined the Main West Animal Hospital family a short time later in the fall of 2020. Carter couldn’t be happier with her choice! Her favourite part of every shift is getting to meet new pet parents, and she especially likes helping shy or nervous pets to feel more comfortable.

Away from work, Carter enjoys baking, playing video games, getting outdoors, and spending time with her boyfriend. The couple plans on adopting a Chihuahua in the very near future!

Hailey

Hailey

Veterinary Assistant

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Hailey was born and raised on a small family farm in Fonthill, Ontario. For her, caring for animals has been a part of life since day one. A career in the world of pet care simply made sense! Hailey is proud to serve as a member of the clinic’s Veterinary Assistant team while she studies animal biology in college.

Hailey was only in the 11th grade when she applied for a cooperative career placement here at Main West Animal Hospital. It wasn’t long after starting that she was asked if she’d like a summer job—Hailey gladly accepted, and she’s been a part of the hospital family ever since. Currently, she studies animal biology at the University of Guelph and hopes to be accepted into the Ontario Veterinary College in the future.

Hailey gets to supplement her studies with real-world experience right here at the clinic. She especially loves learning about anatomy, observing during surgeries, and performing X-ray scans. Most of all, she enjoys meeting new pet owners and their adorable animal companions.

Outside of work and school, Hailey is a big athletics and sports fan—gymnastics, horseback riding, and pole vaulting are a few of her favorites. At home, she and her family share their lives with several animal companions: Casper, a cat who Hailey rescued as a kitten; Quinlin the Yellow Labrador Retriever who loves to chase deer and mice in the fields; and two loveable and bonded horses named Echo and Roulette.

Candy

Candy

Veterinary Assistant

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I am a Veterinary Assistant. During the pandemic I decided to reassess my career and started to study to become a Veterinary Assist.

I started at Main West Animal Hospital in Dec 2021. Thanks to Main West Animal Hospital in believing in me and allowing me the opportunity to fulfill my lifelong passion to work with animals. It’s never too late to start a new career no matter how old you are!!!

As a child I always told my parents I wanted to become a Veterinarian though they did not discourage me they did reminded me that as fulfilling as the job is there are also some downsides to the position. I am sure you all know what I mean.

Life went on and here I am at 40ish….. and as mentioned I decided to do a career change and do what I have always wanted to do, work with animals as a Veterinary Assistant.

I am from South Africa and landed a job to work on a safari camp in my twenties in the Pilanesberg National Park located in the North West Province of South Africa. This was the most amazing job any one could ever ask for, as I am sure you can imagine. I was a camp manager and hosted many dinners, game drives, game walks and camp fires listening to the lions roaring at night and been able to see millions of stars.

My family and I moved to Canada in May 2019 from South Africa, Johannesburg. We were barely here when the pandemic hit and I lost my job. In the almost 2 years of the pandemic that I was not working is when I decided to start my studies to become a veterinary assistant. I am still currently studying but also working at main west animal hospital and loving my new career.

The most fulfilling part of my job is working with the animals of course. Every day is a new challenge as no day is the same and this is what makes my job so interesting and exciting. I learn new things every day about the animals which helps me understand my studies as I am hands on. I also really enjoy working with my colleagues as they a super helpful, friendly, companionate and fun.

As mentioned, I was born in South Africa and have recently immigrated to Canada in May 2019 with my Husband (soul mate) Des and my 2 children Micaela and Chris (the loves of my life).

I met Des and his 2 children in 2010, I was working as a Manager at a Creche & Pre School. They unfortunately lost their wife/mom at a very young age to cancer. After spending a lot of time with them I adopted Micaela and Chris and married Des, as they say the rest is history and here we are 12 years later….in Canada and what a wonderful journey it has been!

We also brought our puppy Lucy and our 2 Kitties Jessie and Rosie.

Lucy is our 17 and a half years old Jack Russell. We think she has husky in her as she is loving the snow. A bit weird as she came from South Africa where there is no snow and it does not really get that cold.

Jessie our 7 year old black kitten whom is also known as Pizza, do not ask!!!! And Rosie who is our 6 years old tortoiseshell kitten who loves to chat, yes she talks!!! They were both adopted from the SPCA in South Africa

In my spare time I like to up cycle, recycle and make furniture out of reclaimed wood. Recently my husband and I made our bedroom suit out of reclaimed old saw mill wood. I also like horse riding for fun and bike riding in the summer as Welland has many wonderful trails.

Keri

Keri

Veterinary Assistant

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For as long as she can remember, Keri has had a deep-seeded passion for helping animals. As a young child, she found an injured bird on the back porch. With the help of her mom, Keri nursed that little bird back to health before releasing her back into the wild. Then there was the time she befriended a stray cat at the age of 4. These experiences shaped Keri’s desire to one day work with animals professionally.

Before joining the Main West Animal Hospital team, Keri had been working in administration. She started feeling that pull toward the veterinary field and decided to officially change careers. Keri started with us in June of 2021 as a Veterinary Assistant. Professionally, Keri has a particular interest in x-ray technology. She finds being able to see what’s going on inside a patient’s body absolutely fascinating.

Currently, Keri does not have any pets of her own, but she is excited about adopting a dog someday in the near future. Her personal interests include singing, theatre, and running. She recently completed a half marathon and looks forward to challenging herself with more races (hopefully with a four-legged running partner to keep her company).

Jordan

Jordan

Veterinary Assistant

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Jordan decided to work in the vet field because animals inspire her and have earned her utmost respect. She finds great fulfillment in knowing that her time is dedicated to advocating and speaking for those who cannot do so for themselves. Furthermore, she became a veterinary professional to help animals who were injured or sick and to provide them with another chance to enjoy healthy, amazing lives.

Upon entering her undergraduate degree at Brock University, Jordan was heavily focused on human medicine, having undergone numerous health battles of her own. She soon realized, however, that although she loved the sciences and the various aspects of human medicine, she hadn’t found the profession that truly lit her heart. She landed a position at an animal clinic in Guelph, where it became evident that, without a doubt, veterinary medicine was her passion. She joined the Main West team in 2022 with the goal of furthering her knowledge and experience.

The thing that Jordan values most about her role as veterinary assistant is the ability to provide support and comfort to an animal in distress, and to witness the recovery of that animal back to full health. To see a dog come in full of life, tail wagging is an absolute beacon of joy, especially following an injury or illness.

Outside of the clinic, Jordan still resides in her family home in Guelph, where she is fur mom to two pets: a Belgian Malinois named Lexi, and a winter white dwarf hamster named Elsa. Lexi is very high energy and will perform numerous commands for the chance of getting a yummy treat! Elsa has learned to come at the call of her name.

In her spare time, Jordan enjoys singing and traveling. She also has an interest in infectious disease and pathology, both of which she has recently been able to explore as a research assistant at the OVC.

Raven

Raven

Veterinary Assistant

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Growing up, Raven always knew that she loved animals. It wasn’t until her dog gave birth to a litter of seven puppies and she was able to be involved in their care that she decided she wanted to one day work with them as a career. As a veterinary assistant here at Main West Animal Hospital, Raven gets to do her favorite thing every day: help pets enjoy happier, healthier lives.

Raven completed the Seneca College Veterinary Assistant program in 2022. While she was still in school, she finished her co-op here at Main West, and decided to stay once she graduated. Clinically, Raven enjoys assisting with laboratory procedures, such as cytology, as she finds the process to be quite fascinating.

At home, Raven has three fur babies of her own: Mortemer and Henry, both Mastiffs who enjoy playing in the backyard and taking long naps, and a cat named Niamh, who likes playing with anything that squeaks and watching out the window. In her free time, Raven enjoys reading, baking, and listening to music.

Faith

Faith

Assistant

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Bio coming soon!

Victoria

Victoria

Assistant

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Bio coming soon!

Sara

Sara

Client Care Representative

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Sarah has always had an interest in animal health. She was inspired to pursue a career in veterinary medicine after enjoying the many precious years she had growing up with her family dog. Toward the end of her dog’s life, the veterinarian guided her family and showed them so much compassion throughout the process. Sara was deeply touched by what a profound impact a veterinary team can have on the lives of pet owners, and knew she wanted to one day do the same for others.

In 2018, Sara began her journey as a receptionist and assistant at a practice in Toronto. After working there for three years, and loving every second of it, she decided to move back to her hometown of Niagara Falls. Knowing she wanted to continue her career in the veterinary world, Sara officially joined the Main West Animal Hospital team in May of 2021 and says it’s the best decision she’s ever made.

In her role as Client Care Representative, Sara relishes the opportunity to learn more about the various areas of veterinary medicine. She enjoys the fast paced environment and appreciates working with a team that is so helpful and caring.

Sara’s family owns a Chihuahua/Terrier named Lucy, whom she visits as often as she can. Lucy has a spunky personality! Her favourite season is autumn because she loves to step on all the leaves. Their walks during this season take extra-long so she can crunch every single leaf beneath her little paws!

Chelsea

Chelsea

Customer Service Representative

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Chelsea spent a year living far up north, in a community where animal care was not a priority and veterinary services were hours away. There, stray dogs and cats would roam in packs, their conditions deteriorating. The experience made Chelsea realize that in order to truly help, she would need to invest herself fully into the animal care field. Today, as part of the Main West Animal Hospital team, she is thrilled to be able to apply her passion for both animals and their owners.

Chelsea’s career began as a zookeeper, during which time she cared for a wide variety of species, from farm stock to small mammals, like chinchillas, skunks, foxes, rabbits and meerkats. She also worked with birds of prey, like owls and eagles, as well as some pretty neat reptiles, including tortoise, skinks and monitors. Along with this, she has combined her extensive experience in customer service to be the best Client Care Representative that she can be!

Professionally, Chelsea enjoys interacting with clients and getting to hear their funny pet stories. She also loves caring for the patients because they are truly the heart of every home. Seeing them leave, knowing they’ve been well taken care of, is something Chelsea finds incredibly fulfilling.

Outside of the clinic, Chelsea lives with Reilly, her loyal dog whom she refers to as the “light of her life.” Reilly is a complete goofball and a little too smart for her own good. The two are currently working on Reilly learning to tell left from her right, and she’s already catching on.

In her spare time, Chelsea enjoys spending time outside, hiking with Reilly, playing ice hockey or crafting indoors on her sewing machine. She recently started making a quilt from her old high school band shirts.

Andi

Andi

Laboratory Technician

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After graduating from school trained as a human laboratory technician, Andi found out that one of her classmates was working for a veterinarian. She hadn’t known this was an option, but quickly realized it would be the perfect career choice for her!

Born in Buffalo, New York as the oldest of three sisters, Andi was originally hired at Main West Animal Hospital in 1984 as a receptionist and kennel assistant. Eventually, she was trained through a correspondence course with a lab. She even attended the University of Guelph for a short period, trained as a technician in their labs. Now she performs almost all of Main West Animal Hospital’s lab work in-house!

Cytology—the study of cells—is Andi’s chief professional interest, as it is a challenge for her and very helpful for the practice. She also enjoys being active in diagnosing, and seeing a pet through the healing process until they’re cured.

Andi has been married to her husband Bill for 46 years. They have two sons and six grandchildren, and live with two pets of their own, a dog and a cat. Outside of work, Andi enjoys Zumba, Tai Chi, and gardening.

Evelyn

Evelyn

Accountant

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Evelyn has always enjoyed working with numbers, and she’s a pet owner herself. When the opportunity came about for her to couple her passion for arithmetic with her love for the earth’s creatures, the choice was simple!

Originally from Toronto, Evelyn moved to St. Catharines several years ago, where she began working at a computer school. Shortly after the school closed, she joined the team here at Main West Animal Hospital and Heartland Niagara Animal Hospital. Evelyn has been here ever since!

Away from work, Evelyn can be found reading, listening to music, playing pool, or spending quality time with her family and pets. She has three sons and four grandsons, and shares her home with two dogs—Sierra, who knows all sorts of tricks, and Stella, who can jump six feet into the air from a sitting position—as well as two loveable cats named Boots and Nikita.

Joanne

Joanne

Animal Health Technician

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When she was 14 years old, Joanne saw a man on the side of the road beside a cow that was lying on the ground. As she went over to see what was going on, she realized the cow was birthing a calf! The man asked Joanne to comfort the mother cow, and minutes later the calf was born. From that moment on, Joanne knew what she wanted to be when she grew up.

Joanne grew up in Niagara Falls, Ontario. She graduated from St. Clair College in 1987 with a diploma in in Animal Health Technology. She started at Main West in 1988, covering for a fellow employee on maternity leave. When she returned after six months, Joanne was kept on as a full-time employee.

Taking radiographs is Joanne’s specialty, and one of her favourite parts of her job. She also likes seeing the same patients over many years and being able to develop a close relationship with those pets and their families.

Joanne still lives in Niagara Falls, sharing her home with her husband Mike, their son Chase, their daughter Kendra, and the family pet, Jackson. Joanne says her greatest achievements are her family, career, and putting her kids through college.

Justina

Justina

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Bio coming soon.

Heather

Heather

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